Shipping Policy
Thank you for choosing Balance Beat, your trusted online store for sport outfits and accessories. We are dedicated to providing you with high-quality products and excellent customer service. Please read our shipping and return policy carefully to ensure a smooth shopping experience.
Shipping
We offer worldwide shipping to bring our products to customers around the globe. Our shipping rates are calculated based on the weight and destination of your order. You can find the exact shipping cost during the checkout process.
Once your order is placed, our team will process it within 1-2 business days. You will receive a confirmation email with your tracking number once your order has been shipped. Please note that shipping times may vary depending on your location. On average, you can expect your order to arrive within 7-14 business days.
If you have any questions or concerns regarding your shipment, please don't hesitate to contact us at contact@rpmrivals.com . Our dedicated customer support team will be happy to assist you.
Returns
We understand that sometimes a product may not meet your expectations or fit perfectly. In such cases, we offer a hassle-free return process to ensure your satisfaction.
If you wish to return an item, please contact us within 15 days of receiving your order. You can reach us at contact@rpmrivals.com . Our team will provide you with the return address and guide you through the process.
To be eligible for a return, the item must be in its original condition, unworn, unused, and with all tags and packaging intact. Please include the receipt or proof of purchase with your return.
Once we receive your returned item, our team will inspect it to ensure it meets the return criteria. If approved, we will initiate a refund to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
Please keep in mind that certain items are non-returnable, including perishable goods, custom products, and personal care goods. If you have any questions about the eligibility of a specific item, feel free to reach out to us.
Exchanges
If you would like to exchange an item for a different size, color, or style, we recommend returning the original item and placing a new order for the desired item. This will ensure a faster and more efficient process.
European Union 14 Day Cooling Off Period
If you are located in the European Union, you have the right to cancel or return your order within 14 days, without providing a justification. The same return criteria mentioned above apply to these returns.
At Balance Beat, we strive to provide you with the best shopping experience possible. If you have any further questions or need assistance, please don't hesitate to contact us at contact@rpmrivals.com . Our dedicated team is here to help.
Shipping and Return PolicyShipping Policy
Processing Time
- Orders are typically processed within 1-2 business days (Monday through Friday, excluding holidays) after receiving your order confirmation.
Shipping Methods:
International Shipping:
- We ship internationally to select countries. International shipping rates and delivery times vary depending on the destination. Customs duties and taxes are the responsibility of the customer.
Order Tracking:
- Once your order has shipped, you will receive a confirmation email with tracking information. You can track your shipment using the link provided.
Shipping Delays:
- While we strive to ensure timely delivery, please note that shipping delays can occur due to unforeseen circumstances. We will notify you of any significant delays as soon as we are aware.
Return Window:
- You may return most items within [10] days of receiving your order for a refund or exchange. Items must be returned in their original condition, unused, and with all original packaging.
Return Process:
1. Initiate a Return: To start a return, please contact our customer service team at contact@rpmrivals.com with your order number and reason for the return.
2. Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning your item.
3. Ship Your Return: Package your return securely and include the RMA number on the package. Send your return to the address provided by our customer service team.
Return Shipping Costs:
- Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items. We recommend using a trackable shipping service or purchasing shipping insurance for items over $50.00.
Refunds:
- Once we receive and inspect your return, we will process your refund within [15] business days. Refunds will be issued to the original payment method. Please note that shipping charges are non-refundable.
Exchanges:
- If you wish to exchange an item for a different size, color, or product, please initiate a return and place a new order for the desired item. Exchanges are subject to product availability.
Non-Returnable Items:
- Certain items are non-returnable, including but not limited to: [e.g., personalized items, clearance items, gift cards]. Please check the product description for return eligibility.
Damaged or Incorrect Items:
- If you receive a damaged or incorrect item, please contact our customer service team immediately at [email address] with your order number and a description of the issue. We will arrange for a replacement or refund at no additional cost to you.
Contact Us:
- For any questions regarding shipping and returns, please contact our customer service team at contact@rpmrivals.com .